You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks after we have received your returned item, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us at [email protected]
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
For wholesale accounts, shipping is free on orders over $125.00 This dollar amount is subject to change.
Our orders are shipped from our fulfillment warehouse which is located at 3235 S Wadsworth Blvd. Lakewood CO 80227. If you would like to pick up your order from that location, you may do so free of charge. Please allow 1-2 full business days for us to process and pack your order before you arrive at the warehouse to pick it up. You will receive an email once your order is ready for pickup. If you need to pick up your order more quickly, please shoot us an email at [email protected] so we can accommodate your request.